FREQUENTLY ASKED QUESTIONS
WHEN YOUR PROFITS ARE AT STAKE, YOU DESERVE VERY STRAIGHT ANSWERS.


How well does ASSET RECOVERY GROUP perform?
It is always best that the first question be the toughest. There is a simple, direct, statistical answer. We are going to provide it, then ask you to read the long-form response, too. Our goal is to under-promise, over-deliver, and never mislead.

The Shorthand: In 1997, we more than doubled the national average rate for receivables recovery. While member companies of American Collectors Association (ACA) were reporting an average recovery of 16.7% (1996 figures reported in 1997), we were generating 33.51% average returns.*

The Longhand: You can only use comparative statistics to get a sense of how one company performs against national norms. We would not want anyone to think that by switching from a traditional collection agency to ASSET RECOVERY GROUP, they will automatically double their recovery rate. In all likelihood they will not. But typically we perform at industry-leading levels. Because we believe that clients deserve high degrees of accountability, we routinely publish performance statistics. And we encourage traditional collection agencies to do the same.

By the same token, we would not want anyone to think that they can probably do better on their own. The reason the national recovery rate seems so low is simple: by the time most delinquent receivables are turned over, the creditor has all but given up hope of recovery. As in much of life, timing is critical to success.

When should delinquent accounts be turned over?
The earlier, the better. ACA research shows that receivables go into free foil after the due date passes. Nationally, the average bill is placed with an agency 245 days into the negligence. Statistically, the overdue dollar's value has already dropped to about 20~. No wonder the national recovery rate is only 16.7%! Our techniques and systems are focused on full recovery, but our chances for success are greater if we can approach the debtor early in the delinquency. We encourage 90 to 120 days.

*"Apples and apples" comparison calculated by dividing annual gross collections by annual new business.


What are ASSET RECOVERY GROUP's advantages and benefits?

  • A stable, Hawai'i company, with a business history dating to 1952, we have intimate knowledge of Hawai'i debtor profiles.
  • Our cutting-edge Data Technology computer, utilizing a UNIX-based system and Kenwood Data Systems' At-A-Glance software, quickens the debt-recovery and client-payment process.
  • Because we have the largest data bank of cross-referenced debtor information in Hawai'i, we may be able to speed payment for you.
  • Our computer capacity can accommodate information on 600,000 debtors, so we can accept extensive new business at expected high levels of performance.
  • We are able to locate debtors who are evading contact through aliases, relocation (even foreign) and deceit, because our skip tracing is based on unmatched access to electronic files.
  • Our large, skilled staff of people comes from all walks of Hawai'i life. Those trained and experienced as recovery counselors understand the "pono" concept of making things right, and apply it effectively.
  • We have a tradition of firm, understanding and supportive recovery techniques that produce results without destroying relationships with debtors.
  • Exclusive strategic alliances give us the payment-motivating ability to: a.) suspend check cashing privileges; b.) restrict the opening of new accounts in most banks and credit unions; c.) block the initial renting of a dwelling.
  • The motivating ability to instantly clear a persons negative Hawai'i credit rating upon satisfaction of the debt.
  • Six attorneys at counsel plus paralegals, officed throughout the state, deal with suits to obtain judgments, garnishments, etc.
  • Legal costs are included in our fee schedule and are underpinned by five decades of positive working relationships with the court system.
  • Expedited recovery through direct deposit services with major banks.
  • Licensed, bonded and a member of American Collectors Association.


What can clients expect in the way of service and reports?
ASSET RECOVERY GROUP provides continuous client consultation services with a trained staff of people dedicated to working face-to-face with clients. We also provide meaningful reports. Our Remittance Advice lists:

  • account name
  • amount of debt
  • how much collected
  • client share
  • balance due

An Inventory Report indicates the current status of accounts which frequently leads to better delinquency prevention measures for clients.

How much do the services of ASSET RECOVERY GROUP cost?
Our standard rates are comparable to those charged by traditional collection agencies.

    Accounts Receivable $250 or less 50% **
    $251 or greater 40% **
    Checks Any amount 50% **
    All Accounts Legal Action 50% **
    Reassigned 50% **

** We are eager to negotiate special arrangements on consistently high-volume accounts receivable assignments.


How do we assign accounts to ASSET RECOVERY GROUP?
You can stop worrying about delinquent receivables and start recovering them with one phone call to 524-8137. We will fax, e-mail or post to you a simple assignment form. Delinquencies can be transmitted to us tape-to-tape, or by electronic transfer, diskette or hard copy.

Who are the clients of ASSET RECOVERY GROUP?
We count Hawai'i businesses of all sizes among our clients, including retailers. We can also serve most of the large institutions in banking, financial services and health care. Additionally, many of the leading professionals in medicine, dentistry, accounting and the law make use of our assistance.

Our strict observance of client confidentiality prevents publishing a list of our accounts. A sampling of authorized client references, however, is available upon request.


ASSET RECOVERY GROUP
A RECEIVABLES MANAGEMENT COMPANY